Common Issues & Solutions
Find solutions to the most common technical issues below.
Credits Not Saving
Problem
Your virtual credit balance resets every time you visit the site.
Solutions
- Enable localStorage: NorthernFernBay uses browser localStorage to save your credits. Ensure your browser allows localStorage.
- Don't use Private/Incognito mode: Private browsing modes don't save data between sessions.
- Check browser settings: Make sure cookies and site data aren't set to clear on exit.
- Disable aggressive privacy extensions: Some privacy extensions block localStorage.
Games Not Loading
Problem
Games appear blank or don't load properly.
Solutions
- Refresh the page: Press Ctrl+F5 (Windows) or Cmd+Shift+R (Mac) to hard refresh.
- Clear cache: Clear your browser cache and reload the page.
- Check JavaScript: Ensure JavaScript is enabled in your browser settings.
- Update browser: Use the latest version of your web browser.
- Try another browser: Test with Chrome, Firefox, Safari, or Edge.
Age Verification Keeps Appearing
Problem
The age verification modal appears every time you visit.
Solutions
- Enable cookies: The age verification uses localStorage to remember your confirmation.
- Don't clear site data: Clearing site data will reset your age verification.
- Disable Private mode: Private browsing doesn't save verification between sessions.
Mobile Menu Not Working
Problem
The hamburger menu doesn't open on mobile devices.
Solutions
- Enable JavaScript: The mobile menu requires JavaScript to function.
- Refresh page: Try refreshing the page to reload the menu script.
- Update browser: Ensure you're using an updated mobile browser.
Game Controls Not Responding
Problem
Buttons or controls in games don't respond to clicks.
Solutions
- Wait for game to finish: Some games disable controls during animations.
- Check your credits: You need sufficient credits to place bets.
- Reload the game: Refresh the page to reset the game state.
- Disable browser extensions: Some extensions may interfere with game controls.
Performance Issues
Problem
Games run slowly or animations are choppy.
Solutions
- Close other tabs: Free up browser resources by closing unused tabs.
- Restart browser: Close and reopen your browser to clear memory.
- Update browser: Use the latest browser version for best performance.
- Check system resources: Ensure your computer isn't running too many programs.
Browser Compatibility
NorthernFernBay works best with modern, updated browsers:
- Google Chrome (latest version)
- Mozilla Firefox (latest version)
- Safari (latest version)
- Microsoft Edge (latest version)
Internet Explorer is not supported. Please use a modern browser for the best experience.
Still Need Help?
If you've tried these solutions and still experience issues:
- Check our FAQs for additional answers
- Review our How It Works guide
- Contact us with details about your issue
When contacting support, please include your browser name and version, device type, and a description of the problem.